Have you ever walked into a place and got the vibe that nobody wanted to be there? Not the customers or even the employees? That’s how I felt the first time I walked into this dealership, and each time afterwards. First, I noticed that there was no music playing, then I noticed only scowls, no [...] Read more »
The Worst Dealership I’ve Ever Seen, Is It You?
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Be Remarkable, Stay Away From Average
Remarkable: re·mark·a·ble/riˈmärkəbəl/ Adjective – Worthy of attention; striking. Synonyms: notable, noteworthy, extraordinary, outstanding Be remarkable. Don’t be average. Look to see what your customers want and give them more. Being remarkable means being remembered. Being remembered means more word-of-mouth and increased customer loyalty. Everything you do should be remarkable, from your customer service to your [...] Read more »
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Don’t React To Your Competitors, React To Your Customers Instead
Too many businesses react more to what their competitors are doing than what their customers want. Stop it. I get that you don’t want to be one-upped by your competitors but just because they did something or added a service, doesn’t mean it was the right thing for them to do. Your only litmus test [...] Read more »
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